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Faq

How can I place my order?

When you enter the online store you can buy the products you need, once done click on the cart at the top of the page and you will get a summary of all your purchases. Finish your purchase and once we have received your transfer or payment we will send you the product or prepare it for you to pick it up in our warehouse.

What are the shipping costs?

You can check them here

How can I pay for my order?

There are four payment methods:
1. Bank transfer.
2. Paypal.
3. Credit card or VISA.
4. Cash (collected in person in Quinto - Zaragoza)

More details of the different payment methods here

Can I return a product?

You have the right to withdraw from this contract within 14 calendar days without any justification. The withdrawal period shall expire 14 calendar days of the day indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us to EndevorOnline.com, Gustavo Gasco Saldaña, Calle Baños, 2 - 50770 Quinto (Zaragoza) -SPAIN, tel +34 / 976 177 305, your decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by post or email web@endevoronline.com).

You can use the model withdrawal form in our terms and conditions, although its use is not mandatory.

You also have the possibility to exercise your right of withdrawal through your customer area on the website. To do this, access your order by the customer area, select the goods to return and ask us for their return. If you use this option, we will promptly notify you by email of receipt of such withdrawal.

In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the corresponding period.

Consequences of withdrawal

In the event of your withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from your decision of this contract.

We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first.

You must return or deliver the goods directly to EndevorOnline, Gustavo Gasco Saldaña, c/ Baños 2, 50770 Quinto, Zaragoza (Spain), without undue delay and, in any case, no later than 14 calendar days from the date you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if the goods are returned before the end of the period.

You must bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

Exceptions to the right of withdrawal

The right of withdrawal shall not apply to contracts relating to:

- The supply of goods made according to the specifications of the consumer and user or clearly customized.

- The supply of goods that may deteriorate or expire quickly

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